The present General Conditions of Sale and use have as their object the purchase of products made remotely via computer network on the site properties of CS CONSUL Carlocchia S., with headquarters in Potenza Picena, Via Colle Bianco 19, VAT 01672050430. The General Conditions of Sale may be modified at any time, without prejudice to the right of withdrawal of the user. Any changes and/or new conditions will be in force from the moment of their publication on the website. The General Conditions applicable are those in force on the date of submission of the purchase order. reserves the right not to accept orders , from any person, that are in any way incomplete or incorrect information.


The Customer is required, before confirming and sending the purchase order, to carefully read the general terms and conditions of sale. Sending the purchase order implies their full knowledge and acceptance of them.


All prices indicated on the Site are expressed in Euro and are VAT included. Prices do not include shipping costs. The shipping costs are always borne by the Customer and will be indicated at the end of the order in addition to the cost of the products purchased. Some promotions may offer discounts of shipping for orders exceeding a certain value, therefore, the shipping costs could be zero at the time of confirmation of the order. reserves the right to change prices at any time, but undertakes to apply the prices indicated on the website at the time of the making of the order. Before the confirmation of the purchase order will be summarized description, photos, and unit cost of each product ordered, the total cost in case of purchase of more products and the related shipping costs. Make sure of the final price of your purchase before confirming the order.


The description of the products offered on the Site is that suppliers, under their own responsibility, have communicated to Images related to articles are indicative, the colors and other characteristics may slightly differ from the pictures and from the descriptions given on the site. Any differences are due to handcrafted workmanship performed and to the different variants of the raw materials used. More requests for customization of the items (color, material, dimensions, etc.) may be sent to the email address: The Customer will be informed on the feasibility of the items and any price premium required and shall have the right to decide whether or not to accept the article custom. Will not be exercised the right of withdrawal for customized products. reserves the right to accept or reject requests for customization received.


For our online sales we use the log of the fees therefore the invoice is issued only to Companies or to people who expressly request, communicating the VAT number or Tax Code.


The Customer has the right to exercise the right of withdrawal pursuant to art. 5 of Legislative Decree no. 185 of 22 may 1999 . In particular, the Customer has the right to cancel any order concluded, without any penalty and without specifying the reason, within and not beyond the term of 14 working days from receipt of the goods. Within this period, the request for withdrawal must be sent by e-mail at the address The Customer shall also provide to pack properly the items they intend to make. The products returned must be undamaged and packed in their original packaging, complete of all accessories, if any. The returned products must be returned in a single shipment. We will not accept items in the same order returned and shipped at different times. The returned goods will be examined to assess any damages or tampering. Shipping costs for the return are the responsibility of the Customer.

The right of withdrawal:

(a) for lack of the essential integrity of the property (the packaging and/or its contents);

(b) the total or partial use of the asset;

c) due to a lack of external packaging and/or package, original interior;

d) lack of integral elements of the product;

(e) the product is damaged for causes arising out of and/or by transport.

This right is reserved exclusively to physical persons (Consumers), therefore cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity. The right of withdrawal can not be applied for all custom products. If the Right of Withdrawal is exercised by following the procedures and time limits specified, the Customer will be refunded within 4 days from the date of receipt of the return, the amounts paid for the purchase of the returned products, net of shipping costs. If you do not comply with the procedures and terms for the exercise of the right of withdrawal, the Customer shall not be entitled to any refund. However, the Client may request the return of the products at its own expense and in the manner he indicated.


All offered products are covered by two years warranty for defects of conformity, according to DL 24/02. This legal guarantee covers any defect of conformity is made within the 2 years following the date of delivery. Are not guaranteed to damage caused by misuse and we accept no responsibility for damages direct or indirect arising from improper use of the products. The costs related to returning the item under warranty will be charged to the Customer.

The legal guarantee may lapse, or be applied partly in the following cases :

(a) For any imperfection that may be considered to be desired by the manufacturer (e.g. craftsmanship).

(b) For a use or maintenance of the product that was detrimental to its preservation.

c) For defects of conformity which the Customer was aware at the time of making the order.

(d) For failure of the Customer arising from an installation that does not conform to the specifications indicated by the manufacturer.


The present contract is regulated by Italian law. The exclusive jurisdiction and venue for any legal action brought by Purchaser under this warranty or any further legal guarantees will be the Court of Macerata.